Question 1
A contact centre handled 480 chats in week one and 600 chats in week two. What was the percentage increase?
Show answer & explanation
Correct answer: B - 25%
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These 10 free HA questions are organized by exam domain, so you can see how each part of the Harver Assessment blueprint is tested. Reveal the answer and explanation under each question.
A contact centre handled 480 chats in week one and 600 chats in week two. What was the percentage increase?
Correct answer: B - 25%
A candidate scores 55% on Harver's NOA Cognitive Ability module and assumes this is close to failing. Why is that assumption mistaken?
Correct answer: D - The score is norm-referenced, and 50% represents the average candidate
How many of these four pairs are exact matches? (1) 4820-QRT-19 / 4820-QRT-19 (2) 7391-BNM-04 / 7391-BMN-04 (3) 5106-ZXW-88 / 5106-ZXW-86 (4) 6274-LKJ-53 / 6274-LKJ-53
Correct answer: B - Two
What number continues the series: 3, 7, 15, 31, __ ?
Correct answer: C - 63
A customer is furious about a three-day delivery delay that was caused by the courier, not by your company. Which response is BEST?
Correct answer: C - Acknowledge the frustration, apologise for the impact, then explain what you will do next
A candidate reaches a scenario in Harver's Situational Judgement Test, selects the response they believe is best, and finds the 'Next' button stays inactive. What is the most likely reason?
Correct answer: A - A worst response must also be selected before the item can be submitted
A colleague asks you to record their shift start time as fifteen minutes earlier than they actually arrived, offering to do the same for you. Which response is WORST?
Correct answer: C - Record the earlier time, since fifteen minutes changes very little
In Harver's Personality Print, what happens immediately after a candidate selects a response?
Correct answer: A - The assessment advances automatically and the response cannot be changed
Which word best completes the sentence? 'The goodwill payment was intended to ______ the customer's frustration, not to resolve the underlying fault.'
Correct answer: D - alleviate
Harver's Chat Proficiency Assessment presents three chat simulations. How long does a candidate have in total, and when does the timer start?
Correct answer: D - Twelve minutes, starting once the practice step is complete
The HA exam also covers these domains. Drill them in the full free practice test:
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